Refund and Returns Policy

Refund and Returns Policy for TOTOPAC

Effective Date: 01 July 2024.

Thank you for choosing TOTOPAC! We are committed to ensuring that you are satisfied with your purchase. Since our products are sold and fulfilled through Amazon, our Refund and Returns Policy aligns with Amazon’s guidelines. Please review the details below.

1. Purchases Made on Amazon

All TOTOPAC product purchases are processed and fulfilled by Amazon. Therefore, refunds, returns, and exchanges for TOTOPAC products are managed according to Amazon’s Return and Refund Policy. You can initiate a return or request a refund directly through your Amazon account.

For more information, please refer to Amazon’s Return Policy.

2. Eligible Return Period

Amazon generally accepts returns of items within 30 days from the delivery date. Specific return eligibility may vary based on the product type and condition. Please check the return eligibility on Amazon’s product page for each item or within your Amazon account.

3. Return Process

To start a return:

1. Log into your Amazon account.
2. Go to Your Orders and locate the TOTOPAC product you wish to return.
3. Select Return or Replace Items and follow the on-screen instructions.

Once Amazon approves the return, you will be guided through the steps to ship the product back and receive your refund.

4. Refunds

Refunds are processed by Amazon and will be issued to the original payment method used during purchase. Depending on your payment provider, refunds may take several business days to reflect in your account.

5. Product Issues or Defects

If you encounter any issues or defects with your TOTOPAC product, please:

1. Contact Amazon Customer Service through your Amazon account for guidance on the return or replacement process.
2. Alternatively, you may reach out to TOTOPAC Customer Support at [Your Contact Email] for additional assistance.

6. Contact Us

For any questions regarding our products, please feel free to contact TOTOPAC’s Customer Service:

• Email: info@totopac.com

Thank you for choosing TOTOPAC for your travel needs! We look forward to ensuring your satisfaction with our products and providing the best customer experience possible.